A recent revision to our S22 batteries (from batch 721 onwards) has resulted in a change to the sequence of lights that can appear when a specific set of errors are detected. This also affects the S17 AIO.
3x Flashing Red Lights
If you press the fire button and see a red flashing light, this indicates that the battery is not detecting the tank/coil.
This can happen for several different reasons, but there are a few simple things you can check which in most cases will resolve the problem.
- Check that the coil in the tank is screwed down securely. There's no need to over-tighten the coil, but even if it is a quarter-turn or so loose, it may not be read correctly by the battery.
- If the current coil still fails to fire, you should next try swapping this our for another coil instead. This helps to rule the problem being caused by a faulty coil.
- If the issue continues, it may be a sign that the adjustable airflow base on the tank needs to be adjusted. As this component is made up of several moving parts, it's possible for one or more of these to be knocked out of alignment. If you notice a slant, or sizeable gaps between sections of the airflow as pictured below, it's very likely that this is what's causing the issue.
It’s an easy fix though:
Once all of the above has been checked, if you continue to have trouble please get in contact with our customer service team.
6x Red, Green, Blue Lights
A series of multicoloured flashing lights usually indicates a problem with the coil reading, specifically that the coil is reading at 0.2Ohm or below. In most cases, this is a symptom of a faulty coil - replacing the coil should resolve the issue.